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We work hard at Undershaw to create a strong Safeguarding culture. It is vital to the success of the school that every student and member of staff feels safe, knows how, when and in what format to report any concerns they may have, and have confidence that these concerns, however small, will be noted, followed up and monitored.


‘Every student should be safe and feel safe’

At Undershaw, we believe that all students are entitled to be treated with dignity, courtesy, and respect regardless of their age, race, gender, or ability and we will not tolerate any behaviour that is abusive to our students. We are committed to actively enabling our students to learn and achieve. Safeguarding and promoting the welfare of each student plays an important part in helping our students achieve positive outcomes.

Our statutory duty relating to Safeguarding is set out in ‘Working Together to Safeguard Children: A guide to inter-agency working to safeguard and promote the welfare of children’ (July 2018) and ‘Keeping Children Safe in Education’ (September 2021) which states:

Safeguarding and promoting the welfare of children is defined for the purposes of this guidance as: protecting children from maltreatment; preventing impairment of children’s health or development; ensuring that children grow up in circumstances consistent with the provision of safe and effective care; and taking action to enable all children to have the best outcomes.
Children includes everyone under the age of 18.

Where a child is suffering, or is likely to suffer from harm, it is important that a referral to children’s social care (and if appropriate the police) is made immediately. Referrals should follow the local referral process.

Keeping Children Safe in Education (September 2021)Department for Education

We have a team of people dedicated

to upholding our stringent Safeguarding practices.

We have the latest policies and guidance

and ensure that each member of the school community is aware of the behaviour necessary from each of us, our processes that enable the school to run safely and effectively, and that everyone understands how to put the guidance into practice.

We have regular Safeguarding audits

to ensure our procedures are up to date and we take pride in the transparency and collaboration that sits at the heart of our relationships with the Local Authorities.

Our Safeguarding and Child Protection Policy can be found on the Policies page.


Local Safeguarding Helplines



Phone: 0300 470 9100 (9am to 5pm Monday to Friday)
Phone: 01483 517898 (out of hours service)



Phone: 0300 555 1384 (8:30am to 5pm Monday to Thursday, 8:30am to 4:30pm on Friday)
Phone: 0300 555 1373 (out of hours service)

or in an emergency dial 999

Our Safeguarding Responsibilities


We take our responsibility to safeguard and promote welfare seriously, working hard to make sure all the school’s activities and procedures support and promote safeguarding. Through our curriculum we teach the children about personal safety, and how to keep themselves safe from harm and promote modern British values. There is a strong anti-bullying/harassment ethos throughout the school. We teach our students how to recognise all forms of bullying, including sexual harassment, and build on their skills to keep themselves safe from such behaviours whilst giving them the confidence to report it.

Our curriculum, pastoral care and therapeutic provisions provide the opportunity to discuss feelings and emotions and helps our students to think about their own personal safety and their rights as individuals to be kept safe from harm.

We have clear guidance to help children to use the internet (including social media) safely and have appropriate filters in place to prevent students accessing inappropriate materials.



Our external partners who monitor and help us develop our safeguarding activities are:
  • Ofsted
  • Area Safeguarding Advisor (The Education Safeguarding Team)

Our Safeguarding Team


Designated Safeguarding Lead (DSL):
Nicola Frankcom, Assistant Headteacher, Safeguarding and Health


Deputy DSLs:
Katherine Bourne, Family Liaison Officer
Maddy Annis-Wilkinson, Family Liaison Officer


Nominated Child Protection Governor:
Claire Cookson, Governor

Operation Encompass

Undershaw is a member of the Operation Encompass scheme which runs jointly between local schools, Surrey Police and Surrey County Council. Operation Encompass has been designed to provide early reporting on any domestic incidents that occur outside school and might have an impact on a child in school.


Operation Encompass ensures that a member of the school teaching staff, named a ‘Key Adult’ or ‘Deputy Key Adult’, is informed the next morning that there has been a domestic incident or if a child has been reported as missing. This means that the Key Adult or Deputy Key Adult can ensure that the child is supported whilst they are in school. At Undershaw the Key Adult is:

Maddy Annis-Wilkinson, Family Liaison Officer


We are keen to offer the best support possible for our pupils.  Operation Encompass is extremely beneficial for all those involved. For more information see www.operationencompass.org

Prevent Strategy

Prevent is one of the four elements of CONTEST, the government’s counter-terrorism strategy. It aims to stop people becoming terrorists or supporting terrorism. The Home Office works with local authorities and a wide range of government departments, and community organisations to deliver the Prevent Strategy.

The Prevent Strategy:

  • responds to the ideological challenge we face from terrorism and aspects of extremism, and the threat we face from those who promote these views
  • provides practical help to prevent individuals from being drawn into terrorism and ensures they are given appropriate advice and support
  • works with a wide range of institutions (including education, criminal justice, faith, charities, online and health) where there are risks of radicalisation that need to be dealt with.

The strategy covers all forms of terrorism, including far right extremism and some aspects of non-violent extremism.

Revised Prevent duty guidance: for England and Wales – GOV.UK (www.gov.uk)

Parent Testimonials

I absolutely have my trust in the leadership team, the wonderful staff and the vision for the school going forward.

Current parent

The emotional support and advice has been wonderful

Year 4 parent

I’m thrilled both my children get to reap the benefits of such a high quality education

Year 4 parent

She’s made friends and really looks forward to coming to school.

Post 16 parent

Our daughter commented to me after her first day that the difference in atmosphere was enormous.

Post 16 parent

Whilst supporting the students with such a fantastic provision, we have certainly felt encouraged as parents too

Year 4 parent

J has felt able to put her trust in the school from her very first day.

Post 16 parent

At all times our family felt supported.

Post 16 parent

E has many years ahead of him at Undershaw and I am excited about the opportunities he is going to get.

Year 4 parent

Eliminating the impossible


Undershaw is an inclusive community which is based on mutual respect.  Everyone is valued and their uniqueness celebrated.

Read about Employability


Undershaw is a caring and considerate school. We look after each other wholeheartedly, fostering meaningful and compassionate relationships.

Read about Therapy


Undershaw is a safe space for all, where we can take risks. We support each other to keep going and believe in ourselves when we try new things.

Read about our Curriculum